Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and use your information.
Last updated: January 2024
Data Minimization
We only collect information necessary for providing healthcare services
Encryption & Security
All data is encrypted in transit and at rest using industry-standard protocols
Transparency
Clear information about how your data is used and shared
User Control
You control your data and can modify or delete it at any time
Personal Information
What we collect:
- • Name, date of birth, contact details
- • Emirates ID and nationality
- • Emergency contact information
Purpose:
Account creation and identity verification
Retention:
Retained while account is active
Medical Information
What we collect:
- • Symptoms and medical history
- • Current medications and allergies
- • Test results and medical documents
Purpose:
Providing appropriate healthcare services
Retention:
Retained for 7 years as per UAE healthcare regulations
Usage Data
What we collect:
- • Platform usage patterns
- • Feature interactions
- • Performance analytics
Purpose:
Improving platform functionality and user experience
Retention:
Aggregated data retained indefinitely, personal identifiers removed after 2 years
Required for providing medical care and case management
Receive health tips, newsletters, and promotional content
Share relevant data with healthcare providers for better care
Help us improve the platform through anonymous usage analytics
Data Access Rights
- • Request a copy of your personal data
- • Access your medical records and case history
- • Download your data in portable format
Data Control Rights
- • Correct inaccurate information
- • Delete your account and data
- • Restrict data processing
Note: Some medical data may be retained longer due to UAE healthcare regulations and legal requirements.
If you have questions about our privacy practices or want to exercise your rights, contact our Data Protection Officer.