Support Center
Get help and assistance when you need it
Live Chat
Get instant help from our support team
24/7 Available
Response: < 2 minutes
Phone Support
Speak directly with our healthcare coordinators
Daily 8 AM - 10 PM
Response: Immediate
Video Support
Face-to-face support for complex issues
Business Hours
Response: < 5 minutes
Email Support
Detailed support for non-urgent matters
Always Available
Response: < 4 hours
Getting Started
How do I register for SANAD?
Click 'Register' and complete our simple 4-step registration process with your personal and medical information.
What documents do I need?
You'll need a valid Emirates ID (for UAE residents), insurance information (if applicable), and any relevant medical records.
How quickly can I see a doctor?
Depending on urgency, you can typically see a provider within 24-48 hours for urgent cases, or within a week for routine consultations.
Appointments & Consultations
Can I reschedule my appointment?
Yes, you can reschedule up to 24 hours before your appointment through your dashboard or by contacting support.
What if I miss my appointment?
Please contact us immediately. We'll help you reschedule, though a cancellation fee may apply for no-shows.
How do video consultations work?
You'll receive a secure link before your appointment. Click to join from any device with camera and microphone.